The control room operators have been given strict guidelines about what commands they can give. Yelling 'Oi you, stop that', is not permitted.
Instead, their instructions make the following suggestions: 'Warning - you are being monitored by CCTV - Warning - you are in an alcohol-free zone, please refrain from drinking'; and Warning - your behaviour is being monitored by CCTV. It is being recorded and the police are attending.'
Mr Bonner said: 'We always make the requests polite, and if the offender obeys, the operator adds 'thank you'. We think that's a nice finishing touch.
Well, that's nice. I mean, "move along, citizen 599-011-334" would be just creepy, wouldn't it.