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Showing posts from May, 2016

UPDATED: Removing Dell Data Protection | Access but "your USH firmware is out of date"

UPDATE: I was recently unable to get past this screen with 23.7.303.0 firmware and A29 driver, but was able to with DDPA 2.3.3, the 23.7.405.0 firmware (installed before the updated driver) and 2.3.415.120 driver (even though the driver popped an "upgrade firmware" notice on completion) We use OPAL self encrypting drives on our laptops which used to be managed by DDPA, a Wave product that Dell rebadged. There is a security vulnerability in DDPA which Dell and Wave have decided they won't fix, since the current product is Dell Data Protection | Security Tools (DDPST). Unfortunately, there is no direct upgrade path, so it's necessary to run a reset within DDPA, uninstall, install DDPST and re-encrypt. I've come across a couple of instances where opening DDPA to run a reset results in a message indicating that the USH firmware is out of date, and the user should go to dell.com to get a newer version. As best I can tell, this is because of poor version detectio