Blackberry 8530 rebooting problem when activated on BES

-
We just got one of the new Blackberry 8530 EVDO touchpad devices from Bell Mobility, but returned the first one which we thought was defective.  When the second one went down at the same point in getting it set up (being added to our Blackberry Enterprise Server) this raised a flag.  It turns out the software currently posted on RIM's site has a bug which causes continuous reboots when policies such as memory cleaner are enabled.

A customised loader to enable the OS to be patched to the point where the device resuscitates is available, but you need to talk to Bell Data Support for it.  The loader was a bit finicky and threw errors a couple of times but eventually declared no patch required (i.e. the patch had taken) and the device rebooted.  Happy days.

UPDATE August 6th - the updated software (Package 5.0.0.1319, Applications 5.0.0.782, Platform 4.2.0.352) is available on blackberry.com for a conventional update, but I'm not sure you won't need to patch using the support tool if it's already in the reboot state.

Comments

Unknown said…
Just wanted to say thanks. Had three new phones brick like this recently and no one at the tech line knew anything about it. Once I had this information I was quickly put through and the software made available for me. I really appreciate the info. Cheers.
Tue Aug 03, 04:12:00 pm GMT-4
Post a Comment

Popular posts from this blog

"Your request could not be completed. Please try again in a few minutes."

-
When setting automatic replies (Out of Office) via Exchange 2013 OWA on behalf of another user, the message in the title can be displayed when saving the text. If you look at the System Event Log on the Exchange Server, you may see the following event ID 4: Current user: '" (domain)/(OU)/(OU)/(administrator) " on behalf of " (domain)/(OU)/(OU)/(User) "' Request for URL ( long URL follows ) failed with the following error: Microsoft.Exchange.Management.ControlPanel.RegionalSettingsNotConfiguredException: We couldn't process the request because the user ' (domain)/(OU)/(OU)/(User) ' hasn't signed in to Outlook Web App and selected a language and a time zone. Ask the user to do this, or, if you are a member of the built-in Organization Management or Help Desk role group, you can use Window PowerShell to select a language and time zone for them. Cancel the Automatic Replies dialog and switch to Settings, which will display a Time Zone selecti
Read more

Chirac gets it right on Lebanon troops?

-
When you have bloggers such as Far and Wide's Steve V and Sicilian Notes' Richard Waghorne , the former a raging critic of Israeli operations in Lebanon and the latter a largely uncritical supporter, agreeing on something you can't help feeling like the unlikely has happened - France is doing something right. They have both criticised France's reluctance to increase UNIFIL troop numbers beyond a fairly token 400, up from their current commitment of 200. France's reluctance is mirrored by the Germans who have offered naval anti-smuggling patrols and perhaps border security, the UK and Denmark who have also offered ships, the Italians who are ready to send 3,000 but not yet and the Irish who have earmarked 200 (which would bring them up to the legal maximum of about 850 overseas at any time due to the Liberia mission) but who are also holding back . The reason is that which I posted on some days ago (albeit having taken a second swing at it) - Resolution 1701 does
Read more

Remote Desktop Connection Manager - a boon for admins

-
I subscribe to a bunch of Microsoft blogs and one of them revealed a gem in the past month.  RDCMan, a tool which allows an admin to group together remote desktops, preset their username/password combos and connect to those groups with a right-click option, has been invaluable in my work lately which involves quickly jumping from server to server or from servers to a group of workstations.  The gorgeous thing about it is not merely a gallery of thumbnails of the connected sessions, but the ability to interact with the thumbnails with sufficiently accurate mouse clicks.  Heartily recommended. Here's the original post: Introducing Remote Desktop Connection Manager 2.2 (You had me at EHLO - the Microsoft Exchange Team blog)
Read more